{"id":274,"date":"2016-02-08T16:24:42","date_gmt":"2016-02-08T16:24:42","guid":{"rendered":"http:\/\/impact-phs.eu\/?page_id=274"},"modified":"2016-04-11T08:00:36","modified_gmt":"2016-04-11T08:00:36","slug":"increase-quality-services","status":"publish","type":"page","link":"https:\/\/impact-phs.eu\/fr\/do-i-want-to-assess-an-existing-phs-policy\/english-part-4-what-are-the-different-types-of-phs-policy-measures-2\/english-the-different-type-of-intervention-and-the-related-measures\/increase-quality-services\/","title":{"rendered":"Am\u00e9lioration de la qualit\u00e9 des services"},"content":{"rendered":"<p><a href=\"http:\/\/impact-phs.eu\/wp-content\/uploads\/2015\/12\/51.png\" rel=\"attachment wp-att-928\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-928\" src=\"http:\/\/impact-phs.eu\/wp-content\/uploads\/2015\/12\/51.png\" alt=\"5[1]\" width=\"728\" height=\"90\" srcset=\"https:\/\/impact-phs.eu\/wp-content\/uploads\/2015\/12\/51.png 728w, https:\/\/impact-phs.eu\/wp-content\/uploads\/2015\/12\/51-300x37.png 300w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a><\/p>\n<div class=\"alignleft\"><a href=\"https:\/\/impact-phs.eu\/fr\/do-i-want-to-assess-an-existing-phs-policy\/english-part-4-what-are-the-different-types-of-phs-policy-measures-2\/english-the-different-type-of-intervention-and-the-related-measures\/increase-attractiveness-formal-phs\/\" title=\"Renforcement de l&rsquo;attractivit\u00e9 des PHS formels (en plus de la qualit\u00e9 et du prix)\">Previous: Renforcement de l&rsquo;attractivit\u00e9 des PHS formels (en plus de la qualit\u00e9 et du prix)<\/a><\/div>\n<p>Afin de renforcer l&rsquo;attractivit\u00e9 et la professionnalisation du secteur, il est \u00e9galement possible d&rsquo;am\u00e9liorer la qualit\u00e9 des services et du cadre formel pour les prestataires de PHS. Plusieurs mesures (m\u00e9canismes de contr\u00f4le qualit\u00e9) peuvent \u00eatre adopt\u00e9es afin de garantir la r\u00e9alisation de l&rsquo;am\u00e9lioration:<\/p>\n<ul>\n<li><strong>Agr\u00e9ment. <\/strong>Une autorit\u00e9 nationale peut \u00eatre charg\u00e9e de la d\u00e9livrance des agr\u00e9ments sur la base de crit\u00e8res bien d\u00e9finis et, ainsi, am\u00e9liorer la qualit\u00e9 des services.<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><em>En <strong>Su\u00e8de<\/strong>, les autorit\u00e9s locales sont tenues de d\u00e9finir et d&rsquo;appliquer des mesures ou des indicateurs de la qualit\u00e9 dans les services de prise en charge des personnes \u00e2g\u00e9es.<\/em><\/p>\n<ul>\n<li>En outre, la d\u00e9finition de <strong>normes<\/strong> et leur contr\u00f4le peut aussi permettre de garantir le respect de certains crit\u00e8res de qualit\u00e9.<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><em>Aux <strong>Pays-Bas<\/strong>, la Fondation pour l&rsquo;harmonisation du contr\u00f4le qualit\u00e9 dans les services de soins de sant\u00e9 et de bien-\u00eatre (HKZ) adopte des normes li\u00e9es aux soins \u00e0 domicile et aux services sociaux. Les prestataires qui respectent ces normes b\u00e9n\u00e9ficient d&rsquo;une certification, valable trois ans. R\u00e9cemment, l&rsquo;<strong>organe allemand de normalisation<\/strong> (DIN) a mis au point des normes concernant les informations, les conseils et les services de placement que doivent offrir au minimum les prestataires de PHS. La d\u00e9finition d&rsquo;un deuxi\u00e8me ensemble de normes portant sur la prestation proprement dite de PHS est pr\u00e9vue pour le second semestre\u00a02016.<\/em><\/p>\n<ul>\n<li>Pour terminer, l&rsquo;imposition de<strong> formations<\/strong> peut aussi favoriser l&rsquo;am\u00e9lioration de la qualit\u00e9 des services.<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><em>En <strong>Belgique, <\/strong>il est obligatoire pour toute agence de titres-services relevant de la sous-commission paritaire\u00a0322.01 d&rsquo;offrir chaque ann\u00e9e une formation professionnelle qui s&rsquo;\u00e9tende au total sur 11\u00a0heures de travail au moins par travailleur (le nombre total d&rsquo;heures par agence peut \u00eatre utilis\u00e9 sans distinction entre les travailleurs) et pour chaque nouveau travailleur<\/em>.<\/p>\n<p>Ces mesures sont de nature \u00e0 am\u00e9liorer la confiance des utilisateurs potentiels et \u00e0 stimuler la demande. Par ailleurs, en ce qui concerne l&rsquo;\u00e9galit\u00e9, il est important d&rsquo;adopter une r\u00e9glementation qui garantisse la m\u00eame qualit\u00e9 de service pour chacun.<\/p>\n<p style=\"text-align: right;\"><div class=\"alignright\"><a href=\"https:\/\/impact-phs.eu\/fr\/do-i-want-to-assess-an-existing-phs-policy\/english-part-4-what-are-the-different-types-of-phs-policy-measures-2\/english-the-different-type-of-intervention-and-the-related-measures\/improving-supply-services\/\" title=\"Am\u00e9lioration de l&rsquo;offre de services\">Next: Am\u00e9lioration de l&rsquo;offre de services<\/a><\/div><\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Afin de renforcer l&rsquo;attractivit\u00e9 et la professionnalisation du secteur, il est \u00e9galement possible d&rsquo;am\u00e9liorer la qualit\u00e9 des services et du [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":262,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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