Finally, another possible form of support from public authorities would be to facilitate access to the services for users and interaction between the demand and the supply, but also to ensure that the objectives planned can be achieved. The support can take the form of several measures described below:

• Opening up/fostering competition is a way to increase the number of stakeholders and improve access to services for users.

• Digitalising administrative duties and/or potential price reduction measures could be an efficient tool to help users with purchasing services on the formal market and to enhance management quality, among other benefits.